Customer Service & Customer Care

Customer Service and Customer Care do matter to us, and you should have no difficulties getting the information you need.

If you are in any way dissatisfied with any of our service or have any difficulties or problems please do not hesitate to contact Dr Bernard Newmarch (the Chairman of The Management School) on: bernard.newmarch@themanagementschool.co.uk

What some others say about the Diploma in Professional Practice Management:

Many of those offering testimonies are more than happy to discuss their experiences with you – let us know if you would like to be put in touch with someone who has undertaken the programme.

“The Diploma in Professional Practice Management course has been excellent. It covers all aspects of practice management, caters for new and existing practice managers and anyone thinking of going into management. Each module has been well presented and interactive. The networking opportunity has been invaluable. I was new to practice management and my confidence has increased during the course and I now feel able to produce a strategic business plan for my practice.”

Anne, Sea Mills Surgery, Bristol

"An extremely enlightening course that has enabled me to re-look at the direction the practice is taking. It has provided me with the skils and knowledge to have the confidence to challenge a number of areas I have not previously been involved in."

Callum, St Mary Street Surgery, Thornbury

“The Management School Diploma course has exceeded my expectations.”

Bridget, The Smile Centre, Liskeard, Cornwall

“The Diploma in Professional Practice Management course has been very beneficial to the practice and myself. It has given me a greater understanding of everything I do in the practice every day. All the modules together help to produce a business plan, which will give guidance for the future of the practice. After each module I have been able to adopt what I have learnt to use within the practice. Well worth sending a manager on this course especially due to the changes in the NHS.”

Helen, Number 18 Surgery, Bath

“The Diploma in Professional Practice Management, which I am currently attending, has benefited me greatly in the running and development of the practice. I think the course is essential for practice managers to be able to continue to develop and manage their increasingly difficult and demanding roles. The course has been managed well to enable us to fit it into our very busy schedules. It is vital that this training and development opportunity continues.”

Lynn, The Willow Surgery, Downend

“I learnt a lot of useful ideas to help with the running of the practice. Strengthens knowledge and generates new ideas for use in practice. Given me the confidence to make decisions and to put them to the partners”

Jayne, Kingsteignton Veterinary Group, Kingsteignton, Devon

“The Diploma course will provide you with the basic tools to take your practice forward into an uncertain future.”

Carole, Shirehampton Group Practice, Bristol

“This is a very valuable course and has been a huge source of information, learning and consolidation of knowledge. I cannot recommend this course enough and would say that every practice manager, no matter what field (Primary Care, Accountancy etc) should complete this qualification. It has been invaluable to the practice as a whole and has brought a lot of clarity and understanding to situations we were all working through. We were at an impasse and with the knowledge I had from the course, issues were resolved and the GPs felt a lot happier about where we should be heading – the understanding I had gained was very relevant and of great value. I am happy to offer my help to anyone thinking of enrolling on the course!”

Samantha, Seymour Medical Practice, Bristol

“The course is extremely relevant to Practice Managers at all levels of their development with very relevant modules. Good information provided at the sessions but also on disc for those of us who may only find time to look at materials at home. Tutors of a high standard and generally deliver stimulating sessions. All modules are covered in detail and we have ample opportunity to discuss/explore at length if required.”

Gill, Westbury-on-Trym Surgery, Westbury-on-Trym

“This was a very relevant and informative course, and interesting to compare practice management in different environments. Good variation of informative tutors, the quality of support has been excellent.”

Julie, Caen Medical Centre, Braunton, Devon

“The course is tailored in line with what a practice manager in a professional practice really needs to know”

 Elizabeth, Creech Medical Centre, Creech St Michael, Somerset

“The world of General Practice as we know it is changing and we all need to get a grip of that. Our income has always been safe but it’s not any more. . . . That’s why I did this course. Practice managers need to continually develop and not stagnate. Its essential for GP’s to recognise that their Managers need to continually develop if the GP’s want their practices to be part of a modern NHS.”

Rosemarie, Southmead Health Centre, Bristol

“I found this course interesting and challenging - useful for day to day work and long term planning.”

Kate, Irnham Lodge Surgery, Somerset

“The course gives a Practice Manager the tools to develop strategic awareness and enables them to work with their GP partners to improve business efficiency, effectiveness and planning. These skills have enabled me to positively respond to constantly changing priorities and the external environment.”

Steve, Eastville Health Centre, Bristol

“The Management School Diploma has given me the confidence to implement beneficial changes to my practice.”

Deborah, St James Road Surgery, Cornwall